AnyDesk
Fast, secure remote desktop software for remote access and IT support
About AnyDesk
AnyDesk is remote desktop software that lets you access and control computers and mobile devices from anywhere, for unattended access to your own machines or interactive support sessions with customers. Built on its DeskRT codec for low-latency connections, it runs on Windows, macOS, Linux, Android, iOS, and more. Paid plans add centralized user management in my.anydesk, custom-branded clients, mass deployment, SSO, and an on-premises option for enterprises.
Pros & Cons
Pros
- Lightweight client that installs or runs portably in seconds
- Low-latency connections thanks to the DeskRT codec, even on modest bandwidth
- Broad platform coverage, including Linux and mobile devices
- Free for personal use, and paid plans undercut TeamViewer-class pricing
- Enterprise options like on-premises hosting, SSO, and custom-branded clients
Cons
- All paid plans are billed annually; no true month-to-month option
- Concurrent connections are tightly capped per plan and cost extra to scale
- Customer support and cancellation handling draw frequent complaints
- Mouse and keyboard control can be unreliable on mobile devices
- A 2024 production-system breach forced a certificate and password reset, which may concern security-sensitive buyers
Key Features
Unattended Access
Connect to managed devices without anyone at the other end; plans include 100 to 2,000 managed devices, with add-ons for more.
Interactive Access
Start ad-hoc support sessions with any user or device, with unlimited interactive connections on paid plans.
Cross-Platform Support
Clients for Windows, macOS, Linux, Android, iOS, and other platforms, including connections to mobile devices.
File Transfer and Remote Printing
Move files between machines and print remote documents locally during a session.
Wake-On-LAN and Remote Restart
Wake sleeping machines on the network and restart remote devices while keeping the session.
Session Recording and Collaboration
Record sessions, take screenshots, chat, use a whiteboard, and invite others into a session.
Privacy Mode and Access Control
Black out the remote screen, use access control lists, permission profiles, and two-factor authentication to lock down connections.
my.anydesk Management Console
Manage users, roles, licenses, and address books centrally, with session history and group policies.
Custom-Branded Clients and Mass Deployment
Generate custom AnyDesk clients with your branding and roll them out via MSI, command-line interface, and Windows Group Policy.
On-Premises and Enterprise Integrations
Ultimate plan offers on-premises hosting, SSO, a REST API, and Salesforce or Freshworks integration add-ons for CRM and ITSM workflows.
Pricing
- Personal, non-commercial use only
- Core remote desktop connections
- File transfer
- Billed annually
- 1 licensed user, 1 concurrent connection (not scalable)
- 3 registered devices to connect from
- 100 managed devices (Unattended Access)
- Unlimited interactive connections
- Mobile device platforms included
- Billed annually, includes 1 connection
- Add-on connections $38.90/mo each, up to 20
- Team size up to 20 users
- 500 managed devices (Unattended Access)
- User management in my.anydesk
- Custom-branded AnyDesk app
- File transfer, session recording, and privacy mode
- Billed annually, includes 2 connections
- Add-on connections $38.90/mo each, up to 50
- Team size up to 100 users
- 1,000 managed devices (Unattended Access)
- User and role management
- Command-line interface, MSI mass deployment, Windows Group Policy
- Mobile device management and live phone support
- Starts with 5 licensed users, fully scalable
- 2,000 managed devices (Unattended Access)
- Single Sign-On (SSO) and custom namespace
- CRM and ITSM integrations
- Cloud or on-premises hosting
- Dedicated support team
Best For
IT Help Desk Support
Support teams connect to end-user machines on demand to troubleshoot issues, transfer files, and restart devices.
Remote Access to Work Computers
Remote workers reach their office desktop from home or on the road through unattended access.
Managed Service Providers
MSPs manage client fleets with address books, custom-branded clients, and mass deployment.
Customer Support for Software Vendors
Vendors embed branded AnyDesk clients and Salesforce or Freshworks integrations to resolve customer issues live.
Regulated and Air-Gapped Environments
Organizations with strict data requirements run AnyDesk on-premises to keep connection data in-house.
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