Amilia SmartRec
Recreation and member management software that unifies registrations, memberships, payments, and reporting
About Amilia SmartRec
Amilia SmartRec is recreation and membership management software for YMCAs, JCCs, parks and recreation departments, camps, after-school programs, and sports or activity businesses. It combines online registration, memberships, program and facility management, payments with point-of-sale, access control, and reporting in one platform. Amilia is based in Montreal and sells SmartRec on published monthly plans plus transaction fees, with custom pricing for large organizations.
Pros & Cons
Pros
- Covers registration, memberships, facilities, payments, and access control in one system instead of separate tools
- Published entry pricing ($99/month) is unusual for recreation software, where most competitors are quote-only
- Built for YMCAs, JCCs, and municipal parks and rec departments, with nonprofit pricing available
- Reviewers frequently praise responsive support and willingness to adapt the product
- Online store handles high-demand registration openings with real-time capacity and waitlists
Cons
- Payment processing is bundled, so you cannot bring your own card processor, and a 1% service fee applies on top of card fees
- Implementation fees start at $899 on Standard and $2,999 on Advanced
- Some reviewers report a steep learning curve and need for ongoing support calls after training
- Analytics, SmartText, and API access are paid add-ons on the Standard plan
- Reviewers note limits around post-dated payments and refunds
Key Features
Online registration
Branded online store where families and members register for programs, camps, and activities, with waitlists and real-time capacity visibility.
Membership CRM
Member and client database with memberships, recurring payments, user accounts, and community segments.
Programs & activities
Set up classes, camps, childcare, private lessons, and multi-session programs with calendars, attendance, and staff tools.
Facility management
Manage facilities and accept online facility bookings, from 10 facilities on Standard to unlimited on Custom.
Payments and point-of-sale
Integrated card and eCheck processing, point-of-sale, merchandise sales, discounts, promotions, and fundraising.
Access management
Control member check-in and facility access tied to active memberships and registrations.
Reporting & analytics
Activity reports, reconciliations, and 50+ pre-built reports on Advanced, with a SmartRec Analytics add-on for deeper dashboards.
Multi-location support
Run several sites or branches with up to 3 online stores on Advanced and unlimited stores on Custom.
SmartText and API add-ons
Premium add-ons include SmartText messaging, Community Segments, SmartRec Analytics, and unlimited API access.
Custom forms
Build registration and intake forms to collect the participant and waiver data each program needs.
Pricing
- All SmartRec core features
- 1 online store
- Up to 10 facilities
- Up to 5,000 active accounts
- Email and chat support
- Card fees 2.85% + $0.30, plus 1% service fee
- Implementation from $899
- All SmartRec core features
- 2 premium add-ons of your choice
- Up to 3 online stores
- Up to 20 facilities
- Up to 10,000 active accounts
- 50+ pre-built reports
- Live phone and chat support
- Card fees 2.75% + $0.30, plus 1% service fee
- Implementation from $2,999
- For YMCAs, JCCs, and Parks & Rec departments
- Fixed or growth-based pricing
- Unlimited online stores, facilities, and active accounts
- Advanced analytics
- Custom transaction rates for high volume
- Priority support and strategic account manager
Best For
YMCAs and JCCs
Manage memberships, programs, childcare, access control, and fundraising for multi-branch community organizations.
Parks and recreation departments
Let residents register for city programs and book facilities online while staff reconcile payments and report to leadership.
Camps and after-school programs
Sell camp sessions and childcare with forms, waitlists, recurring payments, and attendance tracking.
Sports and activity businesses
Run class registrations, private lessons, and memberships for gymnastics, dance, swim, martial arts, and soccer organizations.
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