Alleva
Behavioral health operations software: EMR, billing, CRM, compliance, and AI in one platform
About Alleva
Alleva is a cloud EHR built exclusively for behavioral health and addiction treatment programs, covering detox, residential, PHP, and IOP/OP levels of care. It combines clinical documentation, medication management, an admissions CRM, revenue cycle billing with Waystar clearinghouse integration, and the InCheck compliance system. Its Alleva Intelligence layer adds Echo ambient AI notes, the TravisAI assistant, and Insights dashboards.
Pros & Cons
Pros
- Built only for behavioral health and addiction treatment, with workflows for detox, residential, PHP, and IOP/OP levels of care
- Clinical, billing, admissions CRM, and accreditation compliance live in one system instead of separate tools
- Echo ambient AI drafts audit-ready notes; Alleva cites a 30% cut in documentation time in a customer case study
- Reviewers frequently praise the easy-to-navigate interface and fast, US-based support with a dedicated success manager
- Native Waystar clearinghouse and instant VOB reduce billing handoffs between intake and claims
Cons
- No public pricing; you need a sales demo to get a quote
- Some reviewers report notes or entered data occasionally failing to save, and other technical glitches
- Leans toward substance use treatment; some mental-health-focused reviewers find clinical templates such as the mental status exam less in depth
- Not suited to general medical practices or solo therapists outside the treatment-center model
Key Features
Behavioral health EHR
Task-based clinical workflow that schedules notes from calendar events and clinical needs, with customizable templates, treatment planning, and e-prescribing.
Medication management
Medication schedules, administration tracking, and vitals for 24/7 residential and detox programs, plus shift handoff support.
Echo ambient AI notes
HIPAA-compliant ambient AI that transcribes sessions and generates structured SOAP, DAP, and other note formats for clinician review.
TravisAI assistant
Conversational AI that drafts educational materials, intervention plans, and client communications inside the platform.
Alleva Billing (RCM)
Charge capture, custom claim rules and scrubbing, an Encounter Transmission Table for pre-submission review, live claim status, and automatic ERA posting via native Waystar integration.
Instant insurance verification
Built-in self-service VOB that checks client eligibility in seconds as part of the admissions workflow.
Admissions CRM
Lead tracking, referral management, and communication workflows from first inquiry through admission and discharge.
InCheck compliance (GRC)
Compliance management for CARF, Joint Commission, HIPAA, and state standards, with gap analysis, AI-assisted policy management, chart audits, incident tracking, and HR credentialing.
Alleva Insights
Custom dashboards for census trends, admissions and discharge analytics, clinician KPIs, and a clinical compliance dashboard for overdue documentation.
Client and family portal
Branded portal and mobile app where clients message their care team, track appointments, and stay engaged in treatment.
Pricing
- Quote based on program size and modules
- EMR, billing, CRM, InCheck, and AI modules available
- Personalized onboarding and form build-out
- Staff training and dedicated success manager
- Data migration planning from your previous EMR
Best For
Residential and detox programs
Manage 24/7 care with medication administration, vitals, treatment plans, and shift handoffs in one record.
PHP and IOP/OP programs
Schedule group and individual sessions, track progress, and keep payer-ready documentation for flexible outpatient schedules.
Treatment center revenue cycle
Verify insurance at admission, scrub and submit claims through Waystar, and auto-post ERAs to reduce denials.
Accreditation readiness
Use InCheck to track CARF and Joint Commission standards year-round, run chart audits, and manage policies before a survey.
Multi-location operations reporting
Give leadership census, admissions, and clinician KPI dashboards across facilities for monthly and quarterly reviews.
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