
AI customer service automation platform for enterprise brands
Ada is an AI-powered customer service automation platform that helps enterprise brands resolve customer inquiries across digital and voice channels. Built on a generative AI foundation with its proprietary Reasoning Engine, Ada enables businesses to automate complex interactions in 50+ languages while maintaining brand-safe, on-policy responses through a no-code interface designed for non-technical CX teams.
Proprietary AI that breaks down complex questions, plans actions, and executes resolutions across systems
Drag-and-drop interface lets non-technical CX teams build, train, and deploy AI agents without engineering
Resolves customer calls with natural conversational AI integrated with phone systems and IVR
Handles conversations in 50+ languages out of the box without separate bots per language
Deploy across web chat, mobile, SMS, social messaging, email, and voice from a single agent
Automatically ingests help center articles, PDFs, and URLs to ground responses in company knowledge
Built-in tools to review AI agent conversations, give feedback, and continuously improve resolution rates
Resolve high volumes of customer inquiries across chat and voice without expanding headcount
Serve customers in 50+ languages from a single AI agent deployed across regions
Handle order tracking, returns, and product questions with deep Shopify and commerce integrations
Reduce contact center volume by automating common phone inquiries with conversational voice AI
Best for enterprise CX teams with high ticket volume who want an autonomous AI agent with voice support and deep CRM integrations — and have the budget to match.
Best overall for enterprise B2C and SaaS support orgs that buy conversational AI specifically for high-volume autonomous resolution.
Pre-built connectors for Salesforce, Zendesk, Shopify, Oracle, and 100+ enterprise systems