
Fully customizable cloud contact center with omnichannel communications
VCC Live is a cloud-based contact center platform that enables businesses to handle inbound and outbound communications across voice, email, SMS, and chat channels. Built with no-code customization capabilities and powered by AI, it offers predictive dialing, IVR, real-time analytics, and even phone-based payment processing for debt collection.
Handle voice calls, email, SMS, and live chat from a single agent interface with seamless channel switching
AI-powered outbound dialing that predicts agent availability and maximizes call connection rates
Build interactive voice response menus with drag-and-drop designer for automated call routing
Initiate secure payments over the phone during calls, ideal for debt collection and order processing
Monitor agent performance, queue statistics, and service levels with live dashboards and reporting
Configure workflows, routing rules, and agent interfaces without any coding knowledge
Route interactions to the best-qualified agent based on skills, language, or expertise
Maximize agent productivity with predictive dialing, A/B script testing, and real-time performance dashboards
Combine outbound calling with VCC Pay to collect payments over the phone during conversations
Route inbound inquiries across voice, email, and chat to skilled agents with IVR automation
Handle multi-client contact center operations with no-code customization and flexible seat management
Test different scripts, call strategies, and workflows to optimize contact center performance

AI-powered helpdesk software for effortless customer support at scale