VCC Live
Fully customizable cloud contact center with omnichannel communications
Founded
1999
Starting Price
$50
Category
Call Center
Last updated March 25, 2026
About VCC Live
VCC Live is a cloud-based contact center platform that enables businesses to handle inbound and outbound communications across voice, email, SMS, and chat channels. Built with no-code customization capabilities and powered by AI, it offers predictive dialing, IVR, real-time analytics, and even phone-based payment processing for debt collection.
Pros & Cons
Pros
- VCC Pay enables secure phone payments, unique for debt collection use cases
- No-code customization makes it adaptable without developer resources
- Fully browser-based so agents can work from anywhere
- Predictive dialer with voicemail detection maximizes outbound efficiency
- Strong European data compliance with EU-based infrastructure
Cons
Key Features
Omnichannel Communication
Handle voice calls, email, SMS, and live chat from a single agent interface with seamless channel switching
Predictive Dialer
AI-powered outbound dialing that predicts agent availability and maximizes call connection rates
IVR System
Build interactive voice response menus with drag-and-drop designer for automated call routing
VCC Pay
Initiate secure payments over the phone during calls, ideal for debt collection and order processing
Real-Time Dashboards
Monitor agent performance, queue statistics, and service levels with live dashboards and reporting
No-Code Customization
Configure workflows, routing rules, and agent interfaces without any coding knowledge
Skill-Based Routing
Route interactions to the best-qualified agent based on skills, language, or expertise
Pricing
Standard
$50/seat/month
- Voice channel
- IVR
- Predictive dialer
- Real-time dashboards
- Basic reporting
Best For
Outbound Sales Centers
Maximize agent productivity with predictive dialing, A/B script testing, and real-time performance dashboards
Debt Collection
Combine outbound calling with VCC Pay to collect payments over the phone during conversations
Customer Service Centers
Route inbound inquiries across voice, email, and chat to skilled agents with IVR automation
BPO Operations
Handle multi-client contact center operations with no-code customization and flexible seat management
