UserInput.io
On-demand customer research and user testing for ecommerce brands
About UserInput.io
UserInput.io is a done-with-you customer research and user testing platform that connects ecommerce brands with real people in their target market. Buyers order individual video user tests, eye-tracking heatmaps, and CRO audits on demand without committing to a monthly subscription.
Pros & Cons
Pros
- No monthly subscription - pay only for the research you need
- Real participants from ecommerce target markets, not generic testers
- Combines raw user video with expert CRO interpretation
- Eye-tracking heatmaps included as an option
- Used by notable DTC brands like Sticker Mule and Jones Road Beauty
Cons
- Pay-per-test model can get expensive at high research volume vs. subscription competitors
- Limited self-serve dashboard compared to UserTesting or Maze
- Smaller participant pool than enterprise platforms
- Pricing for custom packages requires contacting sales
- Primarily focused on ecommerce, less ideal for B2B SaaS testing
Key Features
Video User Tests
Real participants from your target market record themselves narrating as they navigate your site or app.
Target Market Targeting
Filter testers by demographics and purchase behavior to match your actual customer profile.
Eye-Tracking Heatmaps
Visual attention maps that show exactly where users look on landing pages and product pages.
CRO Audits
Conversion rate optimization reviews delivered by expert strategists with actionable recommendations.
Cross-Device Testing
Tests run across desktop, mobile, and tablet browsers so you see how each device experiences your site.
Pay-Per-Order Pricing
No subscription required - order individual tests or audits as needed.
Custom Project Scoping
Custom research engagements when off-the-shelf packages do not fit a specific question.
Fast Turnaround
Tests typically delivered within a few business days of order submission.
Pricing
- One recorded video user test
- Target market participant
- Cross-device support
- Pay per order, no subscription
- Multi-test bundles at lower per-test cost
- Eye-tracking heatmap add-ons
- Custom screener questions
- Expert strategist review
- Conversion-focused recommendations
- Combined with user test data
- Written deliverable
Best For
Pre-Launch Validation
Get real shopper reactions to a new product page or store before driving paid traffic.
Checkout Optimization
Identify friction points in cart and checkout flows through narrated user sessions.
Landing Page CRO
Combine eye-tracking heatmaps with expert audits to lift conversion on key landing pages.
Ad-to-Page Match Testing
Verify that visitors arriving from specific ads understand the offer and find what they expected.
Competitive Benchmarking
Send testers to competitor sites to surface advantages and gaps in your shopping experience.
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