SureTel
Cloud-based business VoIP that charges per simultaneous call, not per user
About SureTel
SureTel is a cloud-based business VoIP phone system that takes a unique approach to pricing: instead of charging per user, it charges based on the number of simultaneous active calls. This model can deliver significant savings for businesses where not all employees are on the phone at the same time. Hosted on Google Cloud with 99.99% uptime, SureTel includes over 30 PBX features in every plan — call recording, voicemail-to-email, IVR, ring groups, custom caller ID, SMS messaging, and mobile apps for iOS and Android. There are no long-term contracts and a 30-day free trial is available.
Pros & Cons
Pros
- Per-simultaneous-call pricing saves money for teams that don't all call at once
- All features included in every plan — no nickel-and-diming
- Hosted on Google Cloud with 99.99% uptime across multiple regions
- 30-day free trial with no credit card required
- Mobile apps and Chrome extensions for flexible working
- US-based 24/7 customer support
Cons
- Minimum requirement of 3+ lines limits appeal for very small teams
- Add-on fees (E911, SMS, toll-free) can accumulate
- Limited phone hardware options (primarily Grandstream and Snom)
- Relatively small review base compared to larger VoIP providers
- No detailed public terms and conditions page
Key Features
Unlimited US & Canada Calling
Make and receive unlimited calls to and from the US and Canada on every plan with no per-minute charges.
Call Recording
Automatically record inbound and outbound calls for compliance, training, and quality assurance.
Voicemail-to-Email
Receive voicemail messages transcribed and delivered directly to your email inbox for quick review.
IVR / Auto-Attendant
Set up multi-level interactive voice response menus to route callers to the right department or individual.
Ring Groups & Call Routing
Configure ring groups to ring multiple phones simultaneously or in sequence, with time-based routing rules.
Mobile Apps (iOS & Android)
Make and receive business calls, access visual voicemail, and send SMS from your smartphone using the SureTel mobile app.
Chrome Dialer & Call Manager
Browser-based extensions let you click-to-dial from any webpage and manage active calls without switching applications.
SMS Messaging
Send and receive text messages on your business number directly within the SureTel platform.
Custom Caller ID
Control which number is displayed when making outbound calls, enabling branded or location-specific caller ID.
Google Cloud Infrastructure
SureTel's servers run on Google Cloud across multiple geographic regions, delivering 99.99% uptime and high call quality.
Pricing
- Up to 4 extensions per line
- Unlimited US & Canada calling
- 30+ PBX features
- Mobile apps
- 24/7 US support
- 1 extension per line
- Unlimited US & Canada calling
- 30+ PBX features
- Mobile apps
- 24/7 US support
Best For
Small Business Phone System
Replace legacy desk phones with a cost-effective cloud PBX that includes all enterprise features without per-user pricing surprises.
Medical & Dental Office Communications
Manage high call volumes at front desks with ring groups, IVR menus, and call recording for compliance and training.
Real Estate Agency Coordination
Keep agents connected via mobile apps and custom caller ID so clients always see the business number regardless of device.
Remote & Hybrid Teams
Unify remote workers under a single cloud phone system with mobile apps, softphone access, and presence status.
MSP Reseller Solution
Managed service providers can resell SureTel's VoIP service to SMB clients as a white-label or bundled telecom offering.