Sugester
CRM, helpdesk, and project management in one platform for SMBs
About Sugester
Sugester is an all-in-one business platform that combines CRM, helpdesk, live chat, project management, email, and knowledge base tools into a single solution. Built for small and mid-sized businesses, it centralizes customer communications across email, chat, phone, and social media into a unified inbox. The platform includes task management with timesheets and time tracking, a customizable live chat widget for websites, a self-service knowledge base builder, VoIP integration, email marketing capabilities, and a feedback forum with voting and gamification features. Sugester provides funnel charts and reporting for data-driven decisions, document management, and automated ticket routing to streamline team workflows.
Pros & Cons
Pros
- All-in-one platform eliminates need for multiple subscriptions
- Free plan available for very small teams
- Easy to learn with intuitive interface
- Comprehensive feature set covering CRM, helpdesk, and project management
- Multi-channel communication in a single dashboard
Cons
- Very few pre-built third-party integrations
- Pricing can get expensive as you add more modules
- Smaller user community compared to major CRM competitors
- Limited advanced automation capabilities
Key Features
CRM with full customer history and interaction tracking
Helpdesk with multi-channel unified inbox
Embeddable live chat widget with real-time visitor monitoring
Task and project management with timesheets
Knowledge base builder with multi-language support
Email management with unlimited mailboxes and SMTP
VoIP integration with Plivo and Telecube
Email marketing and mailing lists
Feedback forum with voting and gamification
Document management and cloud storage
Funnel charts and performance reporting
Canned responses and autoresponder
Customer satisfaction surveys
Automated ticket assignment and routing
Pricing
- 3 users
- 100 monthly emails
- 100 client limit
- 2 email boxes
- 3 projects
- 1 live chat
- 100 chat conversations
- 100 tasks per month
- 1 GB storage
- 3 users
- 1,000 monthly emails
- 1,000 client limit
- 3 email boxes
- Unlimited SMTP
- 5 projects
- 1 live chat
- 500 conversations
- 1,000 tasks per month
- 5 GB storage
- Up to 5 users
- 1,000 emails per agent
- 1,000 client limit
- 10 email boxes
- Unlimited SMTP
- 30 projects
- 1 live chat
- 5,000 conversations
- 10,000 tasks per month
- 5 GB per agent storage
- Unlimited users
- 5,000 emails per agent
- 20,000 client limit
- 30 email boxes
- 5 macros
- Unlimited custom roles
- Unlimited documents
- All Pro features
- Unlimited users
- 10,000 emails per agent
- 100,000 client limit
- Unlimited email boxes
- Unlimited macros
- Custom integrations
- Enhanced support