Statuspage
Status and incident communication tool from Atlassian
About Statuspage
Statuspage is Atlassian's hosted status page and incident communication tool. Teams use it to post incidents, scheduled maintenance, and system metrics to customers or employees, and to push updates by email, SMS, webhook, Slack, and Microsoft Teams. It offers public pages for customers, private pages for internal services, and audience-specific pages that show different statuses to different customer groups.
Pros & Cons
Pros
- Free plan covers a basic public status page with 100 subscribers and 25 components
- Incident templates make it fast to publish updates during an outage
- Wide integration coverage, including Opsgenie, PagerDuty, Jira Service Management, Datadog, Slack, and Microsoft Teams
- Widely recognized format; many SaaS vendors already use it, so customers know how to read and subscribe to it
- Separate public, private, and audience-specific page types cover customer-facing and internal communication
- All plans include unlimited notifications and free SSL
Cons
- No built-in uptime monitoring; status changes come from manual updates or external monitoring and alerting tools
- Free plan has no custom domain and limits you to 2 team members
- Paid plans get expensive as subscriber counts grow: 5,000 public subscribers costs $399/month
- Private and audience-specific pages are priced separately from public pages
- Yearly credit card billing needs a signed order form instead of self-serve checkout
Key Features
Hosted status pages
Public, private, and audience-specific status pages with custom domain support, free SSL, and customization from basic branding up to custom CSS, HTML, and JS.
Incidents and scheduled maintenance
Create incidents and maintenance windows, update their status over time, and keep a public history of past events.
Components and component groups
Break your service into components and groups so subscribers see exactly which parts of the system are affected.
Subscriber notifications
Unlimited notifications to subscribers by email, SMS, and webhook (by plan), plus Slack and Microsoft Teams notifications.
Component subscriptions
Let subscribers follow only the components they care about instead of every incident (Business plans and up).
Incident templates
Prewritten templates for common incidents so responders can publish an update in seconds.
System metrics
Display uptime and performance metrics on the page, pulled from monitoring tools such as Datadog, New Relic, and Pingdom.
Automation and alerting integrations
Update component status automatically from Opsgenie, PagerDuty, Jira Service Management, and other alerting tools, or by email and the REST API.
Status embed and third-party components
Embed a status widget in your app or help center, and show the status of upstream vendors you depend on as third-party components.
SSO and role-based access
Team member SSO through Atlassian Guard on paid plans, SAML SSO for private page viewers, IP allowlisting, and role-based access control on higher tiers.
Pricing
- Public page
- 100 subscribers
- 25 components
- 2 team members
- 2 metrics
- Email, Slack, and Microsoft Teams notifications
- REST API access
- Public page
- 250 subscribers
- 5 team members
- 5 metrics
- Email, Slack, and Microsoft Teams notifications
- Basic customization
- Custom domain
- REST API access
- Public page
- 1,000 subscribers
- 10 team members
- 10 metrics
- Email, SMS, and webhook notifications
- Custom CSS
- Custom domain
- Team member SSO (with Atlassian Guard)
- Public page
- 5,000 subscribers
- 25 team members
- 25 metrics
- Custom CSS/HTML/JS
- Component subscriptions
- Role-based access control
- Public page
- 25,000 subscribers
- 50 team members
- 50 metrics
- Component subscriptions
- Role-based access control
- Yearly purchase orders and invoicing
- Private (internal) page
- 5 team members
- 50 authenticated subscribers
- 5 metrics
- Email notifications
- Custom CSS
- Incident templates
- Email support
- Private page
- 15 team members
- 300 authenticated subscribers
- 15 metrics
- Email, SMS, and webhook notifications
- Custom CSS/HTML/JS
- Component subscriptions
- IP allowlisting
- Private page
- 35 team members
- 1,000 authenticated subscribers
- 35 metrics
- IP allowlisting
- Role-based access control
- Yearly purchase orders and invoicing
- Private page
- 50 team members
- 5,000 authenticated subscribers
- 50 metrics
- Alerting integrations
- Role-based access control
- Account representative support
- Starting price
- Team members starting at 25
- Groups starting at 10
- Users starting at 500
- Metrics starting at 30
- Different views for different sets of users
- Manage API
Best For
Customer-facing outage communication
SaaS companies publish incidents and maintenance on a public page so customers can subscribe instead of opening support tickets.
Internal IT service status
IT teams use private pages behind SSO to tell employees about problems with internal tools such as VPN, email, or HR systems.
Per-customer status for B2B platforms
Audience-specific pages show different components and notifications to different customer groups, such as enterprise tenants or regions.
Automated incident updates
Engineering teams connect Opsgenie, PagerDuty, or Jira Service Management so alerts update component status without manual steps.
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