SonicView Intelligence
Call recording and speech analytics platform for compliance-driven contact centers
About SonicView Intelligence
SonicView Intelligence by Provana is a call recording and speech analytics platform built for contact centers in regulated industries like finance, healthcare, and legal. It captures every call, applies speech analytics to surface actionable insights, and helps teams maintain PCI compliance, enforce quality standards, and coach agents — without manually listening to hours of recordings.
Pros & Cons
Pros
- Strong compliance tooling for PCI and regulated industries
- Speech analytics eliminates manual call review
- Flexible deployment — cloud, on-prem, or hybrid
- Comprehensive quality control and agent coaching workflows
Cons
- Pricing not publicly listed — requires contacting sales
- Primarily suited for mid-to-enterprise contact centers
Key Features
Automated Call Recording
Capture and encrypt every call with flexible cloud, on-premises, or hybrid storage options.
Speech Analytics
Transforms call recordings into business intelligence without manual review of hours of audio.
Advanced Search
Find any recording instantly by caller ID, date, agent ID, or keyword within conversations.
PCI Compliance Controls
Pause, redact, or mask recordings during sensitive payment exchanges to meet PCI DSS requirements.
Quality Control Scoring
Grade and review agent calls to implement structured QA programs and identify coaching opportunities.
Manager Supervision Tools
Access, replay, and supervise calls with direct visibility into agent-customer interactions.
Performance Reporting
Generate detailed reports on call patterns, agent performance metrics, and customer interaction trends.
Pricing
Best For
Compliance Recording
Capture every call with encrypted storage for regulatory audits in finance, healthcare, and legal sectors.
Agent Quality Coaching
Grade and score agent calls to identify coaching opportunities and improve customer interactions.
Speech Analytics at Scale
Automatically surface trends, keywords, and actionable intelligence from thousands of calls.
PCI DSS Compliance
Pause or redact recordings during payment exchanges to stay compliant without manual effort.
Ready to try SonicView Intelligence?
Start using SonicView Intelligence today and boost your productivity.
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