
Call recording and speech analytics platform for compliance-driven contact centers
SonicView Intelligence by Provana is a call recording and speech analytics platform built for contact centers in regulated industries like finance, healthcare, and legal. It captures every call, applies speech analytics to surface actionable insights, and helps teams maintain PCI compliance, enforce quality standards, and coach agents — without manually listening to hours of recordings.
Capture and encrypt every call with flexible cloud, on-premises, or hybrid storage options.
Transforms call recordings into business intelligence without manual review of hours of audio.
Find any recording instantly by caller ID, date, agent ID, or keyword within conversations.
Pause, redact, or mask recordings during sensitive payment exchanges to meet PCI DSS requirements.
Grade and review agent calls to implement structured QA programs and identify coaching opportunities.
Access, replay, and supervise calls with direct visibility into agent-customer interactions.
Generate detailed reports on call patterns, agent performance metrics, and customer interaction trends.
Capture every call with encrypted storage for regulatory audits in finance, healthcare, and legal sectors.
Grade and score agent calls to identify coaching opportunities and improve customer interactions.
Automatically surface trends, keywords, and actionable intelligence from thousands of calls.
Pause or redact recordings during payment exchanges to stay compliant without manual effort.
Start using SonicView Intelligence today and boost your productivity.
Visit Website