SnapCall
AI-powered video support platform for customer service teams
About SnapCall
SnapCall is a visual AI platform that enables customer support teams to resolve issues faster through video, voice, and screen sharing — directly inside their CRM. Customers can record video clips showing their problem and receive instant AI-generated summaries, or join live video calls with agents for real-time troubleshooting. The platform integrates with Zendesk, Salesforce, ServiceNow, Intercom, and 100+ other tools, requiring no software installation on the customer side. SnapCall's AI analyzes video content in real-time, automatically extracting key details like product models, error messages, and common issues to create smart support tickets. Used by 500+ companies including Glovo, the platform has demonstrated a 46% reduction in resolution time and up to 37% reduction in support costs.
Pros & Cons
Pros
- Dramatically reduces resolution time (46% improvement reported)
- AI auto-analyzes video content for faster triage
- No customer-side software installation needed
- Deep CRM integrations with major platforms
- SOC 2 and HIPAA compliant for regulated industries
Cons
- Pricing not transparent — requires contacting sales
- Usage-based model may be unpredictable for budgeting
- Primarily focused on support — limited marketing/sales use cases
- Smaller user community compared to established video conferencing tools
Key Features
Live Video & Audio Calls
Connect with customers via HD video and audio calls directly from your CRM
AI Video Clip Analysis
Customers record video clips of issues; AI auto-analyzes and generates smart summaries
Screen Sharing
Agents can share screens and guide customers through solutions visually
Real-Time AI Recommendations
AI provides agents with smart suggestions during live calls based on video content
Smart Ticket Creation
Automatically extracts product models, error messages, and issues from video to create tickets
CRM Integrations
Native integrations with Zendesk, Salesforce, ServiceNow, Intercom, and 100+ platforms
Zero Customer Install
Customers click a link to join — no software download or installation required
SOC 2 & HIPAA Compliance
Enterprise-grade security with SOC 2 and HIPAA compliance for regulated industries
Call Scheduling
Schedule video calls with customers and experts without external conferencing tools
Visual Diagnostics
AI identifies product defects, device issues, and error states from customer-submitted photos and videos
Pricing
- Platform access fee
- Pay per video/call interaction
- Volume discounts
- Monthly or annual billing
- No minimum contract
- SSO integration
- Dedicated support
- Enhanced security
- Custom SLA
- Volume pricing