Quadient
Enterprise customer communications and financial automation platform
Founded
N/A
Starting Price
Contact Sales
Category
General
Last updated March 16, 2026
About Quadient
Quadient is an enterprise platform for customer communications management (CCM) and financial process automation. It helps organizations design, manage, and deliver personalized omnichannel communications while automating accounts payable and receivable workflows, serving industries like financial services, healthcare, insurance, and government.
Pros & Cons
Pros
- Exceptionally powerful document generation engine that handles massive data volumes quickly and efficiently
- Comprehensive omnichannel delivery across print, email, SMS, WhatsApp, and digital channels from one platform
- Highly customizable with advanced scripting options for complex enterprise communication requirements
- Strong customer support team with deep product knowledge and frequently same-day response times
- Recognized industry leader by Gartner, IDC, and Aspire in customer communications management
Key Features
Omnichannel Communications
Design and deliver personalized customer communications across print, email, SMS, WhatsApp, and PDF from a single platform
AI-Powered Content Creation
Sentiment analysis, content optimization, template translation across 100+ languages, and AI-assisted authoring for rapid content generation
High-Volume Batch Processing
Generate and distribute millions of personalized documents with real-time dashboard monitoring and multi-step workflow configuration
AP Invoice Automation
Automate invoice capture, purchase order matching, approval routing, and payment processing to reduce manual entry by up to 83%
AR Collections & Cash Application
Streamline collections workflows, automate cash application, manage disputes, and reduce Days Sales Outstanding with AI-powered insights
Journey Mapping & Orchestration
Map and orchestrate complete customer communication journeys with Inspire Journey for consistent cross-channel experiences
Brand Compliance & Governance
Pricing
Inspire Evolve (Cloud CCM)
Contact Sales/month
- Cloud-based CCM platform
- AI-powered content creation
- Omnichannel delivery (print, email, SMS, WhatsApp)
- Batch processing for high-volume output
- Template management and approval workflows