PABXSoft
Call accounting and telecom expense management for business phone systems
About PABXSoft
PABXSoft is a call accounting and telephone management solution designed to give businesses full visibility into their telecom costs. It connects to hundreds of PBX and PABX systems from major manufacturers including Samsung, NEC, Panasonic, Ericsson, Alcatel, Nortel, Avaya, and Toshiba, capturing call data records and turning them into actionable reports. The software provides in-depth call reporting and analysis to help organizations track usage by department, extension, or individual user, identify misuse, and control costs. It supports features such as call routing analysis, cost allocation across cost centers, and scheduled report delivery, making it a practical tool for IT managers and finance teams alike. PABXSoft is primarily deployed on-premises and is well suited to small and mid-sized businesses that operate their own PBX infrastructure and need a straightforward way to manage and audit telephone expenses without relying on carrier-level reporting.
Pros & Cons
Pros
- Broad PBX compatibility — works with hundreds of phone systems
- One-time perpetual license with no recurring subscription fees
- Detailed cost allocation helps control and audit telecom spend
- Suitable for businesses of all sizes from SMBs to enterprises
Cons
- On-premises only — no cloud-hosted option available
- One-time license cost may be steep for very small businesses
- Limited information about modern cloud PBX or VoIP integrations
- Smaller community and fewer reviews than larger call management platforms
Key Features
Multi-PBX Compatibility
Connects to 100+ PBX and PABX systems from Samsung, NEC, Panasonic, Avaya, Nortel, Toshiba, Ericsson, Alcatel, and more
Call Data Recording
Automatically captures call data records (CDR) from your phone system for complete audit trails
Extension & Department Reports
Break down call activity and costs by individual extension, team, or department for accountability
Telecom Cost Allocation
Allocate telephone expenses across cost centers or client projects with charge-back reporting
Misuse Detection
Identify unauthorized or excessive personal calls through usage anomaly reports
Scheduled Report Delivery
Automatically generate and email reports on a daily, weekly, or monthly schedule
Mobile App Support
Access reports and management features from mobile devices on the go
API Access
Integrate PABXSoft data with other business systems via API
Customizable Dashboards
Tailor reporting dashboards to show the metrics most relevant to your business
On-Premises Deployment
Install and run on your own infrastructure for full data control and security
Pricing
- Call data recording
- Multi-PBX compatibility (Samsung, NEC, Avaya, and more)
- Department and extension reporting
- Cost allocation and charge-back
- Scheduled report delivery
- On-premises deployment