Ooma
Affordable VoIP business phone system with 100+ features for small teams
About Ooma
Ooma Office is a cloud-based VoIP phone system designed for small businesses, offering unlimited calling in the US, Canada, Mexico, and Puerto Rico with no contracts required. It includes a virtual receptionist, mobile app, ring groups, and video conferencing, and can be set up in as little as 15 minutes. Ooma Office customers save an average of 50% per line compared to traditional phone services.
Pros & Cons
Pros
- Very affordable entry price at $19.95/user/month with no contracts required
- Quick setup in 15 minutes with no technical expertise needed
- 24/7 live support on all plans regardless of tier
- Unlimited domestic calling to US, Canada, Mexico, and Puerto Rico included
- Strong core phone features like virtual receptionist and ring groups on the base plan
Cons
- Limited scalability — best for teams up to 20 users
- Key features like SMS, video, and call recording require Pro plan upgrade
- Very limited third-party integrations with no public API
- Call quality depends entirely on internet connection with no built-in failover
- Hidden costs for toll-free numbers, additional extensions, and international calling
Key Features
Virtual Receptionist
Auto-attendant that routes calls, plays greetings, and supports multi-level menus with custom schedules for business and after hours
Ring Groups
Group agents by skill or schedule so multiple phones ring simultaneously or sequentially until a call is answered
Mobile App
Free app lets remote workers make and receive business calls from their smartphone using their business number
Video Conferencing
Built-in video meetings for team collaboration available on Pro and Pro Plus plans
Call Recording
Persistent and on-demand call recording with playback and download from the Call Log dashboard
Call Queuing
Hold callers in a queue with customizable wait music and messages until an agent is available
CRM Integrations
Connect with Salesforce, QuickBooks, Square, and Zapier to streamline workflows and customer management
Virtual Fax
Send and receive faxes digitally through analog and virtual fax support included on all plans
Pricing
- 50+ phone features
- Virtual receptionist
- Ring groups
- Mobile app
- Unlimited US/CA/MX calling
- Virtual fax
- 24/7 support
- Everything in Essentials
- Desktop app
- Video conferencing
- Call recording
- Enhanced call blocking
- SMS & text messaging
- Everything in Pro
- Call queuing
- Salesforce integration
- CRM integrations
- Hot desking
- Call screening
Best For
Small Office Phone Replacement
Small businesses with 5-20 employees replacing traditional landlines with an affordable VoIP solution that includes virtual receptionist and call routing
Remote Team Communication
Distributed small teams needing employees to make and receive business calls from smartphones while keeping personal and business numbers separate
Budget-Conscious Startups
New businesses and solopreneurs that need a professional phone presence at minimal cost without long-term contract commitments
Featured In
7 Best Affordable VoIP Phone Systems for Small Teams (2026)
Best budget option for simplicity — the most affordable way to give a small team professional business calling with zero setup complexity.
VoIP Tools With the Best Virtual Receptionist & IVR Builder (2026)
Best for small offices that need a professional auto-attendant without any technical complexity — the simplest path from 'no phone system' to 'callers hear a professional greeting.'
Top 6 Calilio Alternatives for Business VoIP in 2026
Best for budget-conscious US/Canada-focused small businesses that want a simple, reliable phone system and don't need Calilio's AI or global numbers.
Best AI-Powered VoIP Phone Systems for Hybrid Teams (2026)
Best for small hybrid businesses (under 20 people) that want a simple, affordable, reliable phone system with just enough AI.
Best Business Phone Systems for Startups Under 10 People (2026)
Best for very small teams (2–5 people) that need a reliable business phone with no contracts and don't care about AI.