MomentCRM
All-in-one customer support platform with live chat, CRM, session replay, and email campaigns
About MomentCRM
MomentCRM (now rebranded as Pavior) is a unified customer support platform built for SaaS teams. It combines live chat, CRM, session replay, email campaigns, feedback collection, and a help center into a single dashboard, eliminating the need for multiple disconnected tools.
Pros & Cons
Pros
- Generous free tier with live chat, CRM, and session replay included
- All-in-one platform replaces multiple standalone tools
- Session replay with rage click detection helps identify UX issues quickly
- Mobile app for responding to customers on the go
- Affordable paid plans compared to competitors like Intercom
Cons
- Rebranding from MomentCRM to Pavior may cause confusion
- Smaller ecosystem and fewer integrations than established competitors
- Limited to 2 seats on the free plan
- No video call feature mentioned in current pricing tiers
Key Features
Live Chat
Real-time messaging with file sharing and custom branding
Session Replay
Full DOM recording with console and network log tracking
CRM
Contact and company management with activity history tracking
Email Campaigns
Automated campaign triggers based on user actions
Rage Click Detection
Automatic feedback collection when users experience friction
In-App Announcements
Targeted announcements and feature changelogs for user segments
Help Center
Self-service documentation with automatic article suggestions in chat
Console & Network Logs
Debug issues by viewing console errors and network requests in replays
Mobile App
Respond to customers on the go with push notifications
Custom Fields & Filtering
Organize contacts with custom fields and advanced filtering
Interaction History
Complete timeline of every customer touchpoint
User Segmentation
Target specific user groups for announcements and campaigns
Pricing
- 2 team seats
- 1,000 contacts
- 100 conversations
- 1,000 session recordings/month
- Live chat
- CRM & contact management
- Shared email domain
- 4 team seats
- 10,000 contacts
- Unlimited conversations
- 10,000 session recordings/month
- Email campaigns
- Custom email domain
- Help center
- 10 team seats
- 100,000 contacts
- Unlimited conversations
- 50,000 session recordings/month
- Priority support
- Custom email domain
- Advanced analytics