MEG
Cloud-based healthcare quality management software for audits, incidents, risk, and compliance
About MEG
MEG is a cloud-based quality management system built for hospitals and healthcare providers. It brings audits and inspections, incident reporting, risk registers, action plans, policy and document control, complaints, and patient feedback into one configurable platform with real-time dashboards. The Dublin-based company sells it on annual contracts to healthcare organisations in more than 30 countries.
Pros & Cons
Pros
- Purpose-built for healthcare, with ready-made audit libraries for infection control, pharmacy, antimicrobial stewardship, and accreditation
- Modular platform lets organisations start with audits or incident reporting and add complaints, documents, or credentialing later
- Strong security and compliance credentials, including ISO 27001, SOC 2 Type II, NHS DSPT, Cyber Essentials Plus, and UK G-Cloud supplier status
- Integrates with EPR, ADT, and HIS systems over HL7 plus Active Directory and SSO, reducing duplicate data entry
- Mobile app makes it practical for ward staff to complete audits and report incidents at the point of care
- Reviewers on Capterra rate ease of use and customer service highly
Cons
- No public pricing; every deal requires a needs assessment and custom quote
- No self-serve free trial, only vendor-run pilot programmes
- Aimed at hospitals and health systems, so it is likely too heavy for small clinics or single-practice providers
- Small public review base, with only a handful of user reviews on major directories
- One reviewer reported that bulk user uploads did not check for existing accounts, creating duplicates
Key Features
Audits and inspections
Complete audits on any device using configurable forms and a healthcare audit library covering accreditation, infection prevention and control, pharmacy, antimicrobial stewardship, and facilities, with compliance tracked on live dashboards.
Incident reporting and risk management
Capture patient safety events through configurable workflows and link them to patient details, investigations, risk registers, policies, evidence, and action plans.
Action plan management
Turn audit and incident findings into assigned actions with owners and deadlines, and monitor progress until they close.
Document and policy management
Centralise policies, SOPs, and clinical guidelines with structured approvals, version control, scheduled reviews, and staff acknowledgement.
Complaints and patient experience
Handle complaints and run patient feedback surveys, including the NHS Friends and Family Test, within the same quality system.
Healthcare credentialing
Track clinician credentials alongside other quality and compliance records.
LFPSE and accreditation tools
Dedicated modules for the NHS Learn from Patient Safety Events service, ward accreditation, and JCI accreditation readiness.
MEG-on-the-Move mobile app
Frontline staff capture audits, incidents, and other quality data from mobile, tablet, or desktop.
Hospital system integrations
Connects to EPR/EHR, ADT, and hospital information systems over HL7, authenticates through Active Directory with SSO, and exposes an API for data import and export.
Configurable dashboards and reporting
Compare performance across departments and sites, spot emerging risks, and export reports in CSV, XML, PDF, PPT, and image formats.
Pricing
- Annual recurring software fee
- Priced by number of modules, beds, and hospital or community sites
- Customised quote after a needs assessment
- Pilot programme available before full rollout
- Implementation and ongoing support from the MEG team
Best For
Hospital clinical audit programmes
Replace paper audit forms and spreadsheets with mobile audits and live compliance dashboards across wards and sites.
Patient safety incident management
Report, investigate, and learn from incidents, including NHS LFPSE submissions, with linked risks and action plans.
Accreditation readiness
Track compliance against JCI and ward accreditation standards and keep evidence in one place for inspections.
Infection prevention and control
Run IPC and antimicrobial stewardship audits and monitor trends across departments.
Policy governance
Keep clinical policies and SOPs current with approval workflows, scheduled reviews, and staff acknowledgement tracking.
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