Jambo

Stakeholder relationship management software for teams who need to prove they engaged

Government & Public Sector Software CRM Software www.jambo.cloud

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Founded

2008

Starting Price

$995

About Jambo

Jambo is a cloud stakeholder relationship management (SRM) platform for logging communications, tracking issues and commitments, and producing consultation and compliance reports. It is built for public consultation, Indigenous and Tribal relations, and regulated projects in government, energy, mining, forestry, and infrastructure. Jambo is part of the Edmonton-based Silvacom Group and grew out of Consultation Tracker, launched in 2008.

Pros & Cons

Pros

Purpose-built for stakeholder and Indigenous consultation rather than adapted from a sales CRM
Issue and commitment tracking with a timestamped audit trail supports regulatory and legal defensibility
Native Esri map viewer and ArcGIS Pro integration suit land- and route-based engagement
Regional data residency (Canada, US, Australia, EEA) and a no-training AI policy fit public-sector buyers
Professional plan price is published on the website

Cons

Entry plan starts at $995/month, expensive for small teams or one-off projects
Enterprise and Ultimate pricing requires a sales quote
Analytics dashboards, geospatial layers, and campaigns are paid add-on modules below Ultimate
SSO, the API, and Zapier are not available on the Professional plan
Few independent user reviews on G2, Capterra, or GetApp

Key Features

Communication management

Log emails, meetings, phone calls, and site visits in one searchable record per stakeholder, with follow-up tasks assigned to team members.

Issues and commitments tracking

Record stakeholder concerns and grievances as trackable issues, prioritize them on a risk matrix, and monitor every commitment until it is fulfilled.

Compliance and consultation reports

Generate Indigenous consultation and regulatory reports (including Alberta ACO reports) from a timestamped engagement history as PDF, CSV, or configurable templates.

Jambo Secure AI

AI sentiment tracking, summarization, and auto-tagging on engagement records, with data kept in the customer's chosen region and never used to train models.

Integrated Esri mapping

Built-in Esri map viewer shows where engagement happens; the Geospatial module adds Jambo Lands, ArcGIS Pro integration, grid maps, and project boundaries.

Outlook add-in

Log emails to Jambo directly from the Outlook inbox, with automatic contact and communication creation.

Insights and dashboards

Add-on analytics module with charts, KPI monitoring, custom dashboards, and flexible data export for leadership and regulator reporting.

Regional data residency and SSO

Data hosted in Canada, the US, Australia, or the EEA on SOC 2-compliant infrastructure, with MFA on every plan and SSO plus activity logs on Enterprise.

Public API and Zapier

Enterprise and Ultimate plans include a public API and a Zapier integration for connecting Jambo to other systems.

Pricing

Professional

$995/month

Includes 5 users, extra licences per user
Communications, commitments, issues, and tasks
AI Sentiment and AI Summarize
PDF, CSV, and configurable reports
Integrated Esri map viewer
Outlook add-in and MFA

Enterprise

Custom

Everything in Professional
Includes 5 users
Subprojects and Jambo Calendar
SSO, account activity logs, confidentiality pack
Public API and Zapier integration
AI Auto-tagging and one add-on module
Dedicated customer success rep, quarterly reviews

Ultimate

Custom

Everything in Enterprise
Starts at 10 users
Advanced role-based permissions
Enhanced record configuration
All Jambo Secure AI tools and all add-on modules
Account logs API, beta invites, refresher training

Best For

Indigenous and Tribal consultation

Resource and infrastructure companies keep a complete history of engagement with Indigenous communities and generate consultation reports for regulators.