IT Glue
AI-powered IT documentation platform built for MSPs
Founded
N/A
Starting Price
$19
Category
IT Service Management
Company Size
All Sizes
Last updated October 7, 2026
About IT Glue
IT Glue is the industry-leading IT documentation and knowledge management platform trusted by over 16,000 organizations across 70+ countries. Built specifically for managed service providers (MSPs), it centralizes all client documentation — passwords, configurations, SOPs, checklists, and runbooks — into a single searchable system. AI-powered automation captures clicks and keystrokes to generate step-by-step SOPs automatically, while deep integrations with PSA and RMM tools keep everything in sync. Part of the Kaseya family since 2018.
Pros & Cons
Pros
- Purpose-built for MSPs with deep PSA/RMM integrations
- AI auto-generates SOPs from clicks and keystrokes
- SOC 2 Type II certified with host-proof password storage
- Trusted by 16,000+ organizations globally
- Extensive template library to get started quickly
Cons
- Can be expensive for smaller MSPs (5-user minimum)
- Some users find onboarding and setup complex
- Pricing not publicly listed — requires sales contact for exact quotes
- Owned by Kaseya — platform direction tied to larger vendor
Pricing
Basic
$19/user/month
- Unlimited documentation
- Unlimited organizations
- Lite user access
- Password manager
- SOC 2 Type II certified
Select
$29/user/month
- Everything in Basic
- AI-powered SOP generation
- Network Glue (automated network documentation)
- Advanced integrations
- Checklists & runbooks
Enterprise
$39/user/month
- Everything in Select
- Automated password rotation (AD, Entra ID, M365)
- Custom roles & permissions
- Priority support
- Dedicated CSM