Founded
N/A
Starting Price
\u002419
Category
General
Last updated March 29, 2026
About IT Glue
IT Glue is the industry-leading IT documentation and knowledge management platform trusted by over 16,000 organizations across 70+ countries. Built specifically for managed service providers (MSPs), it centralizes all client documentation — passwords, configurations, SOPs, checklists, and runbooks — into a single searchable system. AI-powered automation captures clicks and keystrokes to generate step-by-step SOPs automatically, while deep integrations with PSA and RMM tools keep everything in sync. Part of the Kaseya family since 2018.
Pros & Cons
Pros
- Purpose-built for MSPs with deep PSA/RMM integrations
- AI auto-generates SOPs from clicks and keystrokes
- SOC 2 Type II certified with host-proof password storage
- Trusted by 16,000+ organizations globally
- Extensive template library to get started quickly
Cons
Pricing
Basic
\u002419/user/month
- Unlimited documentation
- Unlimited organizations
- Lite user access
- Password manager
- SOC 2 Type II certified