Ipiphany

About Ipiphany

Ipiphany is an AI-powered text analytics platform built by Touchpoint Group (Auckland, NZ) that transforms unstructured customer feedback into themes, root causes, and prioritized actions. It ingests data from surveys, app reviews, complaints, support tickets, chats, and call notes into a single evidence layer, then uses advanced NLP and knowledge graphs to surface what customers care about most, what is broken, and what to fix first. The platform can analyze 120,000 lines of feedback in 60 seconds. Designed for CX, insights, and operations teams in industries like banking, insurance, utilities, and telecom, Ipiphany goes beyond simple keyword counting. It explains the drivers behind customer sentiment, quantifies their impact on metrics like NPS, CSAT, churn, and cost, and prioritizes which fixes will deliver the greatest business value. After actions are taken, the platform tracks whether customer pain actually reduces and outcomes improve. Ipiphany also offers competitive benchmarking across public review sources, agentic AI capabilities for autonomous issue resolution, and executive-ready dashboards. It is the only ISO 27001-certified feedback analytics platform in its category, with no vendor lock-in and transparent pricing starting from under $100 per month.