Field Nation
The #1 labor marketplace for IT field service
About Field Nation
Field Nation is a labor marketplace that connects companies with a nationwide network of skilled independent IT field service technicians. Companies can find, dispatch, manage, and pay on-demand techs at scale from a single platform, while technicians find flexible work and get paid fast. Each year, more than one million work orders are completed across 600K+ sites with a 98% success rate.
Pros & Cons
Pros
- Large nationwide pool of 20,000+ vetted IT technicians with transparent profiles, ratings, and work history
- Source techs and dispatch work up to 80% faster than third parties, with fast average time to first request
- 98% work-order success rate and a 40% reduction in site revisits versus third parties
- Easy job posting, scheduling, and secure payment all managed in one platform
- Strong, responsive customer support for both buyers and technicians
Cons
- Fees can feel high, especially on smaller projects
- Technician quality can be inconsistent and some techs are unreliable or flaky
- Buyer pricing is not published — you must contact sales for a quote
- Recent UI updates have made navigation more difficult for some users
- Adjusting submitted time and managing ratings could be more flexible
Key Features
Labor Marketplace
Access a network of 20,000+ independent IT technicians to fill coverage gaps in minutes, routing work to trusted techs or publishing it to the open marketplace.
Provider Match
Skills engine and ranking algorithm that surfaces the best-matched technicians for each work order based on skills, location, and performance.
Success Score
Predictive quality scoring powered by real field results to help buyers select reliable technicians before assigning work.
Talent Pools
Build and maintain direct relationships with trusted technicians you want to work with repeatedly.
Auto Dispatch
Reduce time-to-assign with configurable selection rules that automatically route and assign work orders.
SmartAudit
Expedite time to approval with pre-defined criteria that automatically review completed work orders.
Integrations
Field service connectors that sync with existing systems so teams can post jobs and manage work within their current tools.
MarketSmart Insights
Data-driven pricing intelligence and coverage analysis to help service companies stay competitive and win RFPs.
Insurance Options
Insurance coverage options offered to all Field Nation users, with additional options for buyers at higher tiers.
24/7/365 Support
Round-the-clock support for buyers and technicians via phone, chat, or support case.
Pricing
- An optimal solution for small businesses developing an on-demand labor strategy
- Create direct relationships with skilled technicians
- Coverage for new verticals and locations
- Real-time visibility into what's happening on-site
- Everything in Plus, and:
- Processing fee savings at incremental spend milestones
- Expanded talent, work, and risk management features
- Market intelligence to win your next RFP
- Additional insurance options for maximum coverage
- Everything in Premier, and:
- Predictable quality, coverage, and cost efficiency at scale
- Tailored consulting workshops for real-time on-site needs
- Long-term expert advisory and support services
- Dedicated team members guiding change management
Best For
On-demand IT field dispatch
Companies fill coverage gaps quickly by dispatching independent technicians for break/fix, installs, and on-site IT support across the country.
National rollouts and IMACs
Manage large-scale rollouts and installations, moves, adds, and changes (IMACs) across many locations with on-demand techs.
Networking and cabling projects
Source skilled techs for structured cabling, networking, point-of-sale, audio visual, security, and telecom work types.
Freelance field service work
Independent IT technicians find flexible jobs that match their skills, negotiate rates, and get paid fast with simplified 1099 tax reporting.
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