Featurebase
Modern customer support and feedback platform powered by AI
Founded
2020
Starting Price
$0
Category
Customer Support
Last updated April 27, 2026
About Featurebase
Featurebase is an all-in-one customer support and product feedback platform that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs. Built for fast-growing teams, it helps companies collect and prioritize user feedback, manage support tickets through an omnichannel inbox, and keep customers informed with public roadmaps and changelogs.
Pros & Cons
Pros
- All-in-one platform combining support, feedback, help docs, roadmaps, and changelogs
- Very affordable compared to competitors like Productboard or Canny
- Clean, intuitive UI that non-technical users can pick up quickly
- Responsive and helpful founding team with fast iteration cycles
- Generous free plan with unlimited feedback posts
Key Features
Omnichannel Inbox
Unified inbox for managing customer conversations across email, live chat, and other channels in one place
AI Support Agent (Fibi)
AI-powered agent that automatically resolves customer queries using your knowledge base and past conversations
Feedback Hub
Centralized feedback collection with voting boards where users can submit ideas and vote on feature requests
AI Feedback Prioritization
Automatically prioritize feature requests by connecting feedback with customer revenue data and usage patterns
Help Center
Built-in knowledge base with AI-powered search, multi-brand and multilingual support, and a powerful editor
Public Roadmap
Share your product roadmap publicly so customers can see what's planned, in progress, and completed
Changelog
Announce product updates with a public changelog page, in-app widgets, and release segmentation
Pricing
Free
$0/month
- 1 seat included
- Unlimited feedback posts
- Basic feedback boards
- Public roadmap
- Changelog
Best For
SaaS Feature Prioritization
Collect and prioritize feature requests from users with voting boards and revenue-weighted feedback to build what matters most
Startup Customer Support
Handle customer support at scale with an AI-powered inbox, help center, and automated workflows without needing expensive enterprise tools
Product Changelog & Updates
Keep users informed about new features and updates with a public changelog, in-app widgets, and targeted release notifications
Beta Testing Feedback
Gather structured feedback from beta testers with dedicated boards, voting, and status tracking to iterate quickly on new features
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Best for early-stage SaaS that wants feedback, roadmap, changelog, and help center bundled at a self-serve price point.
