ControlUp
AI-powered digital employee experience monitoring and management platform
About ControlUp
ControlUp is an enterprise IT monitoring platform that provides real-time visibility into virtual desktop infrastructure (VDI), physical endpoints, and cloud environments. It helps IT teams proactively detect, troubleshoot, and resolve performance issues across Citrix, VMware, Microsoft AVD, and Windows endpoints with AI-powered automation and remediation.
Pros & Cons
Pros
- Excellent real-time visibility into VDI and endpoint environments with instant performance data
- Powerful automation engine that reduces manual troubleshooting and speeds up incident resolution
- Strong multi-platform support across Citrix, VMware, Microsoft AVD, and physical endpoints
- AI-powered diagnostics help IT teams identify root causes quickly
- Comprehensive digital employee experience scoring provides actionable insights
- Proactive synthetic monitoring catches issues before users are affected
Cons
- Pricing can be prohibitively expensive for smaller organizations
- Legacy console interface can be overwhelming; newer web-based SoLVE console improves usability
- Integration with third-party tools can require significant configuration effort
- Steep learning curve for leveraging advanced automation and scripting features
- Primarily focused on Windows/VDI environments with limited Linux support
Key Features
Real-Time Monitoring
Monitor VDI sessions, physical endpoints, and servers with live dashboards showing performance metrics and health indicators
AI-Powered Troubleshooting
Built-in AI assistant that automatically diagnoses issues and suggests or executes remediation actions
Automated Remediation
Create triggers and script-based actions that automatically fix common problems without manual intervention
Digital Employee Experience (DEX)
Track and measure end-user experience scores across devices, applications, and network connectivity
Synthetic Monitoring
Proactively test application availability and performance with simulated user sessions before real users are impacted
Patch & Vulnerability Management
Identify and remediate security vulnerabilities and manage patch deployment across endpoints
SaaS & Web App Monitoring
Monitor the performance and availability of SaaS applications and web services used by employees
Configuration Drift Detection
Detect when endpoint configurations deviate from baselines and automatically correct them
Unified Communications Monitoring
Monitor Microsoft Teams, Zoom, and other UC platforms for call quality and connectivity issues
Dashboards & Reporting
Customizable dashboards and reports for IT operations, capacity planning, and executive visibility
Pricing
- Endpoint monitoring
- Basic DEX scoring
- Dashboards
- Alerting
- Everything in Essential
- Automated remediation
- Patch management
- Configuration drift
- VDI session monitoring
- Real-time console
- Performance analytics
- Citrix/VMware/AVD support
- Everything in Essential for VDI
- AI troubleshooting
- Synthetic monitoring
- SaaS monitoring
- Automation workflows
Best For
VDI Performance Management
Monitor and optimize Citrix, VMware Horizon, and Microsoft AVD virtual desktop environments for consistent user experience
IT Operations Automation
Automate common IT tasks like restarting services, clearing caches, and resetting sessions to reduce help desk tickets
Employee Experience Monitoring
Track digital employee experience across endpoints and applications to identify and resolve productivity bottlenecks
Endpoint Security & Compliance
Detect configuration drift, manage patches, and identify vulnerable endpoints across the organization
Cloud Cost Optimization
Right-size cloud resources by analyzing actual usage patterns and eliminating over-provisioned virtual machines
