ControlUp
AI-powered digital employee experience monitoring and management platform
Founded
2012
Starting Price
Custom
Category
Security & IT
Last updated March 18, 2026
About ControlUp
ControlUp is an enterprise IT monitoring platform that provides real-time visibility into virtual desktop infrastructure (VDI), physical endpoints, and cloud environments. It helps IT teams proactively detect, troubleshoot, and resolve performance issues across Citrix, VMware, Microsoft AVD, and Windows endpoints with AI-powered automation and remediation.
Pros & Cons
Pros
- Excellent real-time visibility into VDI and endpoint environments with instant performance data
- Powerful automation engine that reduces manual troubleshooting and speeds up incident resolution
- Strong multi-platform support across Citrix, VMware, Microsoft AVD, and physical endpoints
- AI-powered diagnostics help IT teams identify root causes quickly
- Comprehensive digital employee experience scoring provides actionable insights
Key Features
Real-Time Monitoring
Monitor VDI sessions, physical endpoints, and servers with live dashboards showing performance metrics and health indicators
AI-Powered Troubleshooting
Built-in AI assistant that automatically diagnoses issues and suggests or executes remediation actions
Automated Remediation
Create triggers and script-based actions that automatically fix common problems without manual intervention
Digital Employee Experience (DEX)
Track and measure end-user experience scores across devices, applications, and network connectivity
Synthetic Monitoring
Proactively test application availability and performance with simulated user sessions before real users are impacted
Patch & Vulnerability Management
Identify and remediate security vulnerabilities and manage patch deployment across endpoints
SaaS & Web App Monitoring
Monitor the performance and availability of SaaS applications and web services used by employees
Pricing
Essential for Desktops
Custom
- Endpoint monitoring
- Basic DEX scoring
- Dashboards
- Alerting
Advanced for Desktops
Custom
Best For
VDI Performance Management
Monitor and optimize Citrix, VMware Horizon, and Microsoft AVD virtual desktop environments for consistent user experience
IT Operations Automation
Automate common IT tasks like restarting services, clearing caches, and resetting sessions to reduce help desk tickets
Employee Experience Monitoring
Track digital employee experience across endpoints and applications to identify and resolve productivity bottlenecks
Endpoint Security & Compliance
Detect configuration drift, manage patches, and identify vulnerable endpoints across the organization