Go Vocal
Community engagement platform for local governments
About Go Vocal
Go Vocal (formerly CitizenLab) is a digital community engagement platform that helps local governments and public organizations consult, involve, and collaborate with residents at scale. It combines participation tools, AI-powered analysis, and reporting dashboards to turn citizen input into actionable insights for policy and decision-making. The Brussels-based company rebranded from CitizenLab to Go Vocal in 2024 and serves over 500 governments across 30+ countries.
Pros & Cons
Pros
- Purpose-built for government and civic engagement use cases
- Wide range of participation methods in one unified platform
- Strong AI analysis capabilities for processing large volumes of input
- GDPR compliant with EU-based hosting and ISO 27001 certification
- Multilingual support covering 50+ languages for diverse communities
- Proven track record with 500+ governments across 30+ countries
Cons
- Custom pricing can be expensive for smaller municipalities with tight budgets
- No transparent public pricing makes initial evaluation difficult
- Primarily designed for public sector — less suitable for private companies
- Learning curve for administrators setting up complex participation projects
Key Features
Participation Methods
Offers 8+ engagement methods including surveys, ideation, participatory budgeting, interactive maps, polls, and Q&A to match any consultation goal.
AI-Powered Insights
Built-in AI analyzes thousands of contributions to automatically cluster ideas, detect sentiment, and surface key themes from resident input.
Interactive Mapping
Geo-located input lets residents drop pins and comments on a map for place-based consultations like urban planning and mobility projects.
Participatory Budgeting
End-to-end tools for running participatory budgeting processes, from idea collection to voting and project implementation tracking.
Community Monitor
Ongoing pulse surveys that track resident sentiment, trust in government, and quality of life metrics over time with benchmarking.
Custom Branding & Domains
White-label platform with custom domain, branding, and multilingual support (50+ languages) to match municipal identity.
Reporting Dashboards
Real-time analytics and exportable reports showing participation rates, demographics, and engagement outcomes for stakeholders.
GDPR Compliance & Security
ISO 27001 certified, fully GDPR compliant with SSO, role-based permissions, and secure hosting on EU servers.
Integrations & API
Open API plus integrations with GIS systems, CRM tools, SSO providers, and government identity services.
Pricing
- All participation methods
- AI-powered analysis
- Custom branding & domain
- Multilingual support
- Dedicated customer success manager
- GDPR compliant & ISO 27001 certified
- Training and onboarding
Best For
Participatory Budgeting
Cities run transparent budgeting processes where residents propose, discuss, and vote on how to allocate a portion of the municipal budget.
Urban Planning Consultations
Planning departments gather place-based feedback on zoning, mobility, and development projects using interactive maps and surveys.
Strategic Policy Co-Creation
Governments involve citizens in shaping long-term strategies such as climate action plans, housing policies, and community visions.
Ongoing Community Monitoring
Public bodies track resident satisfaction, trust, and well-being over time through recurring pulse surveys and sentiment analysis.
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