CareMessage
Patient engagement platform for health equity in safety-net organizations
About CareMessage
CareMessage is a technology nonprofit building the largest patient engagement platform for low-income and underserved populations in the United States. Serving FQHCs, free clinics, and safety-net health organizations, it combines automated SMS messaging, AI-powered patient segmentation, care coordination, and social drivers of health (SDOH) screening into a single platform. With over 20 million patients reached since 2013, CareMessage enables health organizations to send appointment reminders, condition-specific education programs, wellness check-ins, and preventive care outreach in 60+ languages. Its AI-backed Wellness Copilot delivers personalized conversations at scale, helping clinics improve quality measures, reduce no-shows, and close care gaps for vulnerable patient populations.
Pros & Cons
Pros
- Purpose-built for FQHCs and safety-net health organizations
- Proven health equity impact with 20M+ patients reached since 2013
- Supports 60+ languages for diverse patient populations
- AI-powered personalization at scale with Wellness Copilot
- Nonprofit model reinvests revenue into community health impact
Cons
- Pricing not publicly listed — requires custom quote
- Primarily focused on US safety-net and nonprofit healthcare market
- Not designed for general commercial or private healthcare practices
Key Features
Automated SMS Messaging
Send automated appointment reminders, recall notices, and care outreach messages to patients at scale
AI Wellness Copilot
AI-backed assistant that delivers personalized patient conversations and adapts messaging based on patient data
Patient Segmentation
Data-powered segmentation to target the right patients for specific programs and quality measure improvement
Condition-Specific Programs
Pre-built multi-week education programs for conditions like diabetes, pregnancy, and chronic disease management
SDOH Screening
Automated social drivers of health screening and support workflows to address non-medical patient needs
60+ Language Support
Built-in message templates available in over 60 languages for diverse patient populations
Care Gap Closure
Workflows designed to close preventive care gaps and improve HEDIS and UDS quality measures
Two-Way Messaging
Bidirectional SMS conversations allowing patients to respond and interact with care team messages
EHR Integration
Connects with major EHR systems to sync patient data and streamline care coordination workflows
Population Health Analytics
Dashboards and reporting to track outreach effectiveness, patient engagement rates, and health outcomes