Canny
Customer feedback management to capture, organize, and prioritize product feedback
About Canny
Canny is a feedback management and product roadmap platform that helps teams collect, organize, and prioritize feature requests from customers and internal stakeholders. It uses an upvoting system to surface the most-requested ideas, AI-powered deduplication to merge similar feedback, and a public roadmap to keep users informed about what is being built. Canny also includes a changelog feature for announcing product updates and integrates with tools like Jira, Slack, Intercom, and GitHub.
Pros & Cons
Pros
- Clean, intuitive interface with minimal learning curve for feedback boards and roadmaps
- Upvoting system surfaces high-demand requests with automatic status notifications
- AI-powered deduplication detects and merges duplicate feedback automatically
- Strong integrations with Jira, GitHub, Linear, Slack, Intercom, Zendesk, and more
- Public roadmap builds trust and reduces repetitive support inquiries
Cons
- Costs scale aggressively with tracked users — significant pricing jumps between tiers
- Limited advanced roadmapping compared to dedicated product management tools
- Customization options are constrained for complex workflows and branding
Pricing
- Up to 25 tracked users
- 5 admin seats
- Basic feedback boards
- Public roadmap
- 100 tracked users
- Scales with usage
- All feedback features
- Changelog
- Integrations
- 100 tracked users base
- Up to 10 admin seats
- Advanced analytics
- Custom statuses
- Priority support
Best For
Public Feature Request Board
Let customers submit and upvote feature ideas, giving your product team a data-driven backlog.
Product Roadmap Communication
Publish a public roadmap showing planned, in-progress, and completed features to reduce support tickets.
Feedback Consolidation
Funnel feedback from Intercom, Zendesk, and Slack into one place, eliminating scattered spreadsheets.
Release Changelog
Announce new features and updates while automatically notifying users who requested those features.
Featured In
Best Tools for Technical Founders Building in Public (2026)
Best for founders who want to turn user feedback into a public, transparent product development process — the upvote-to-changelog loop is unmatched.
6 Best Customer Feedback & Survey Tools for Product Teams (2026)
Best for product teams drowning in feature requests who need data-backed prioritization and a public roadmap
The Product-Led Growth Stack: 8 Tools Every Startup Needs (2026)
Best feedback management tool for PLG teams that need to quantify user demand and close the build-ship-notify loop
Best Tools That Turn Customer Support Tickets Into Product Insights (2026)
Best for teams that want a customer-facing feedback board integrated with their support workflow — especially effective when combined with a dedicated analytics tool.
6 Customer Feedback Tools With Sentiment Analysis (2026)
Best for product teams that want sentiment-weighted feature prioritization — turns customer feedback into a quantified product roadmap with closed-loop communication