
AI-powered call tracking and phone analytics platform for automotive, healthcare, and home services
Call Box is a call tracking and phone analytics platform that helps businesses understand what generates their best phone leads and how their teams handle those leads. Founded in 1988 and based in Dallas, TX, Call Box serves over 46,000 businesses across automotive, healthcare, home services, agency, and multifamily housing industries. The platform uses AI to transcribe, review, and score calls, providing actionable insights into marketing attribution, agent performance, and missed opportunities. Its partnership with GoTo Connect adds cloud-based phone system capabilities.
AI-powered analysis of every phone call with automated scoring, tagging, and mystery shop scorecards to identify call handling issues
Unlimited tracking lines for local and toll-free numbers with marketing source attribution to connect leads to campaigns
Record and transcribe 100% of calls with AI-driven summaries for coaching and compliance purposes
Customizable alerts for missed calls, long hold times, and performance thresholds with detailed analytics dashboards
Connect call data with popular CRM systems to sync lead information and track the full customer journey
Automatically detect and redact sensitive data like credit card numbers and SSNs from call recordings and transcriptions
Partnership with GoTo Connect provides a modern cloud-based business phone system alongside call tracking
Track inbound calls to dealerships, score agent performance, and attribute leads to specific ad campaigns
Monitor patient call handling quality, ensure compliance, and protect sensitive health information
Assign unique tracking numbers to campaigns to measure which channels drive the most valuable phone leads
Use AI call scoring and recorded calls to train staff on best practices and improve conversion rates
Tailored call tracking products customized for automotive dealerships, healthcare providers, home services, and multifamily housing